1. GeneralIn this Agreement
City bike station refers to either a physical docking point to where a bike can be returned or a GPS location without a physical station.
City bikes are e-assist shared bikes that can be used by users in the authorized urban zone as specified later in this Agreement.
A city bike shall be used only for cycling within the approved zone determined by the Service Provider and only in areas and roads specifically designated for cycling. Valid traffic rules and weather-specific care and caution to avoid hazard and damage must be observed when cycling.
2. Registration, personal details and right to use the ServiceTo use the Service, the person accepted as a User shall either tap with their payment card on the bike Reader or else shall register electronically as a User in a way described below and, at the same time, pay for the selected right of use. The User may register on the website of the Service at https://helsinki.freebike.com/ or in the Freebike application available in the playstore/app store of Android/Apple mobile devices. The Service Provider has the right later to add to the Service other methods of registration or payment related to the use of the city bikes.
2.1 Tap and Ride UsersUsers who tap using their payment card accept that there will be a 10 Euro preauthorization on their payment card. This amount will be blocked and the preauthorization will be cancelled at the end of the ride after the ride has been paid.
2.2 Users that are registered on the appFor Users who have registered on the app the User agrees to automatic payments which occur when her/his credit balance is in minus. The automatic payment and automatic balancing of a client’s account happen every day around midnight CET in the maximum amount of 500 euro. The automatic payment is active for a period of 2 years from registration of the user and it is possible to cancel by contacting the customer service line via the email that the user receives upon every notification of such payments.
The Service Provider guarantees that all personal data is processed with due care, in compliance with the rules of confidentiality and current legislation and to the extent that is necessary.
In addition, User data may be used for statistical purposes to monitor the use of and improve the Service. Moreover, the contact details of the User may be used for communication between the User and the Service Provider and for provision of information about the Service. The contact details of the User shall not be used for direct marketing.
The User shall have the right to check and, when necessary, change their personal data on the website of the Service, through the Freebike application or by contacting the customer service of the Service Provider. The User also has the right to request access to their personal data from the Service Provider as provided in current legislation.
Users who use their payment card to tap on the reader on the bike are not identified. Users who register on the website or in the mobile application are identified by a personal user ID and unique User password and a related Phone number when they log onto the Service website or Freebike application. The User shall save or store their cyclist ID/unique password and the related phone number in a safe and reliable manner and not allow a third person to use their personal cyclist ID/unique password or the related phone number. The User shall be responsible for all Services used with their credentials (user ID/unique password and phone number) and for any costs and fees incurred and potential damages related to these.
The User can cancel their registration by contacting the customer service of the Service Provider. However, the fees previously paid by the User shall not be refunded afterwards if the User themselves cancels the registration.
3. Availability and scope of the ServiceThe Freebikes of the City Bike Service are available to the User throughout the specified city bike season. The Service Provider reserves the sole right to determine the duration of the city bike season, location and number of the city bike stations as well as to decide/make necessary changes concerning the quality and number of bikes.
The Service Provider shall have the right to decide to close a city bike station in exceptional situations during the cycling season or remove some city bikes from service without liability to compensate. Also, one or more of the city bike stations for returning the bikes can change or remain closed during the validity period of the Agreement without liability.
The Service Provider shall not guarantee the constant availability of city bikes in all bike stations. It is possible that all bikes at a specific station are in use at the same time. However, non-availability of city bikes at a specific city bike station shall not be regarded as a breach of agreement or other shortcoming in the production of the Service which is the subject of this Agreement and therefore the Service Provider shall not be liable for damages or compensation.
The User shall agree not to claim damages or any other compensation from the Service Provider concerning the number, placement or accessibility of the bikes used in the Service.
The Service website and the Freebike application can be used during the validity of the Service Agreement. The Service Provider shall not be liable for potential accessibility or connection issues concerning the website or the Freebike application that may prevent use of the Service with some devices or for a certain period of time, or for any other direct or indirect damage or other corresponding issue experienced by the User, if caused by a third party.
The Service Provider has the right to develop the Service and alter the Service or its content in a way it considers necessary, without liability for damages to the User, because the activity can be regarded as the development of the operability and quality of the Service. Any alterations in the Service times or exceptions to the Service or its use shall be reported as early as possible and well before the change is enforced.
4. Time of use of the ServiceOnce a person meeting the conditions has registered as a Service User in a way described above and paid the fee for the selected right of use of the Service, they can start using the Service.
The time of use of the City Bike Service ends upon expiry or termination of the right of use of the Service of the User, or when the User has cancelled their registration in a way described above.
The time of use of a city bike begins from the moment the User rents a city bike. The time of use is calculated from the moment the User rents a bike through the Freebike application or with a contactless payment card, or in another way specified by the Service Provider.
According to the provisions of this Agreement, the User shall notify the Freebike customer service of any problems in connection with the renting or return of a city bike without delay and in a reliable manner. A problem or a shortcoming must be reported without delay and latest within two (2) days from the time it was detected, and if a problem concerning the usability of the Service has not been reported within the given period, the User shall lose the right to claim any damages or other compensation against the Service Provider in the said matter. Problems in the usability of the Service and related claims for damages reported late shall not be valid.
5. Customer ServiceFurther information and help in the use of the Service are available for the User, if needed, on the Service website and the Freebike application. The contact information of the customer service can be found on the Service website, Freebike application and on the city bikes. The User can choose the way to contact the Service Provider.
The Service Provider reserves the sole right to decide on the opening hours and the extent of the customer service.
6. FeesThe current fees of the Service are available on the City Bike Service’s website and in the Freebike application. The Service Provider has the sole right, without liability for damages, to change the Service fees. However, changes shall be announced well before their implementation.
Users who have tapped their payment card on the reader of the bike will be charged 15 Euro cents per minute plus the charge for parking. If the cost of the ride approaches the amount of the pre-authorization, the rider will be advised by the display on bike that the ride will shortly end. The User will have 5 minutes to find a station in order to avoid paying station parking fees. When the ride ends, the bike’s engine will start to brake and the bike will come to a stop. To continue riding the user needs to tap their payment card on the reader again. A registered User who has paid the fee for a day. week, or a month can use a city bike for up to 20 minutes at a time without an extra fee. If a citybike is always returned within 20 minutes, the User shall not be charged any overage fees even if the User uses one city bike after the other. A ride exceeding 20 minutes at a time shall be subject to an overage fee specific to the right of use in question in accordance with the current price list. The extra fees shall be automatically charged to the payment card registered in the Service by the User, or in another approved manner. User who has paid the daily tariff will be charged 15 Euro cents per minute plus the charge for parking.
The User shall not be liable for damages to a lost city bike, if information provided by the User to the Service provider proves that the bike was stolen and if the theft was reported to the police or to the Freebike customer service, within two (2) days from the beginning of the ride time, as described in more detail later in this Agreement.
The User shall return the bike according to the terms of this Agreement. A city bike cannot be returned to a non-return zone and the user agrees to return the bike to the nearest city bike station or free return area. The City Bike Service zone, city bike stations, zones of free return and non-return zones have been marked on a map available on the Service website and in the Freebike application.
A city bike can be returned to a city bike station free of charge. If a city bike is not returned to a station in a free return zone, an extra fee determined for the right of use in question in accordance with the valid price list shall be charged. The fee is charged automatically to the payment card registered by the User in the Service, or by using another method of payment approved by the Service Provider. If the fee cannot be charged to the User, the Service Provider shall transfer the unpaid Service fees to be collected by means considered necessary.
The service provider makes possible compensation for the registered user primarily to their city bike account. All refunds of EUR 5 and less will only be made to a city bike account. The user can use their balance in the city bike account for the off-station return fee or as a payment or part payment. The user may, for a justified reason, request (removal from the locality, etc.) the closure of the city bike account. In this connection, the balance remaining in the city bike account will be returned to the customer's bank account at the customer's request. Amounts less than 5 euros will not be refunded.
The User shall agree to use the Service appropriately, with consideration to the current legislation, without causing disturbance or hazard to others, and for the normal purpose of the Service (cycling) and only in appropriate environments designated for cycling.
The User of the City Bike Service shall agree to follow current traffic rules and exercise due caution and consideration of the conditions to avoid hazard and damage.
The User shall take effort to prevent vandalism and theft of the city bike at their disposal and to exercise special caution in using a city bike.
If the city bike being used by the User is involved in an accident, damaged for another similar reason or stolen, the User shall agree to notify the Freebike customer service thereof within two (2) hours and, if necessary, file a report to the police within two (2) days. A copy of the report shall be delivered to the Freebike customer service without delay.
If the User has been taken to hospital for treatment of injuries or if the User is, for some other reason beyond their control, unable to file the aforementioned report in the set time to the Freebike customer service or to the police, calculation of the deadline shall begin from the moment the reason preventing the User from filing the report has ceased to exist.
Renting a city bike
The User shall make sure that before using the Service they are well familiar with the properties of the city bike and how it is used. The User shall take these facts into consideration already before using the bike. The User must be in the immediate vicinity of the city bike to be used when borrowing the bike.
In addition, the User shall always carefully inspect the condition of a city bike before renting and riding it in a way specified later in this Agreement, because the User, for their part, is also responsible for the safe use of the Service.
Therefore the User shall ensure the condition and safety of the following parts of the bike to be used:
That the chain, saddle and pedals are intact and firmly fixed That the brakes, bell and lights work That the frame and tyres are in proper condition and intact That the rear light flashes when the User presses the bike’s brake lever That the bike is also otherwise visually roadworthy. If the User discovers that the city bike is not intact or otherwise not roadworthy, the User shall agree not to use a damaged or broken bike. The User shall also notify the Freebike customer service of the faults and shortcomings of the bike immediately.
Returning and parking of city bikes
The User shall park the city bike carefully and in compliance with the current traffic rules. In addition, the User shall ensure that the parked bike does not cause hazard or harm and that the bike does not prevent/block the road for other people and vehicles in traffic, and that the bike does not cause damage to the Service provider or the property of the Service Provider, or to third parties or the property of third parties.
Whenever a city bike is parked or stands without the User, the kickstand must be used. It is recommended that the city bike be parked into a free bike stand at a city bike station making sure that it does not prevent or hamper the use of other city bikes at the station.
Returning city bikes to the following places is forbidden:
inside buildings or motor vehicles
fenced properties or property courtyards
in front of emergency exits or emergency access roads or close to these in a way causing hazard or harm
at traffic lights or on the carriageway
parking lots for motor vehicles
pedestrian walkways if parking of the bike would narrow the width of the walkway to less than 1.5 metres
water or at the edge of water.
Furthermore, it is forbidden to return a city bike in a way that may be considered as hazardous or harmful to other people in traffic, the traffic and to third parties or the property of third parties.
The User shall notify the Service provider of any incorrect confirmation of return of a bike by the data system to enable the Service Provider to correct the mistake.
Liabilities of the User in case of an accident
In case of an accident the User shall prevent the escalation of the damage or occurrence of further damage and call for help.
The User shall call the emergency number 112 in all urgent and real emergency situations, which threaten the life, health or property of a person, or the environment, or in a similar serious or grave situation.
The User shall report to the Freebike customer service all accidents that the city bike in their earlier or current use has been involved in or damaged. If an accident involves the property of a third person or other persons, the User shall report the incident also to the police without delay and latest within two (2) days from the accident. If the User fails to fulfil this obligation, they shall be liable for all potential damages caused to the city bike at their disposal.
8. Other rights of the Service Provider and limitations on liabilityThe Service Provider shall not be liable for any damage caused with the city bikes to the User or to third parties.
Before the right of use is renewed, the Service Provider has the right to inspect that any period of ban has ceased, that the User has registered again for the Service and that the User has paid any unpaid fees to the Service Provider. If a period of ban has not ceased or the User has not paid all unpaid dues, the Service Provider is not obliged to provide the Service to the User. The User shall agree not to claim any damages or other compensation from the Service Provider in such a case.
The Service Provider shall not guarantee an uninterrupted error-free Service. For example, the availability of a bike or the battery level of a bike is not guaranteed. The Service provider shall not be liable for any disruptions to the Service or other problems and errors, and for any damages or related damages to third parties. The Service Provider shall not be liable to the User or to a third party for any errors and damages caused by the activity of a third party or any other reason beyond the control of the Service Provider.